PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of EdenPure Midwest Heaters. The collective work includes works that are licensed to EdenPure Midwest Heaters. Copyright 2003, EdenPure Midwest Heaters ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with EdenPure Midwest Heaters or purchasing EdenPure Midwest Heaters products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with EdenPure Midwest Heaters or to purchase EdenPure Midwest Heaters products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by EdenPure Midwest Heaters. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of EdenPure Midwest Heaters used in the site are trademarks or registered trademarks of EdenPure Midwest Heaters


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, EdenPure Midwest Heaters disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. EdenPure Midwest Heaters does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. EdenPure Midwest Heaters does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you. This warranty statement only applies to EdenPure Midwest Heaters and does not nullify any warranties that may be offered by the manufacturer on products that we sell.


Limitation of Liability
EdenPure Midwest Heaters shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if EdenPure Midwest Heaters has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that an EdenPure Midwest Heaters product is mistakenly listed at an incorrect price, EdenPure Midwest Heaters reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. EdenPure Midwest Heaters reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, EdenPure Midwest Heaters shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by EdenPure Midwest Heaters without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
EdenPure Midwest Heaters may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to EdenPure Midwest Heaters.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of South Dakota, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of EdenPure Midwest Heaters products) shall be in the state or federal courts located in Brown County, South Dakota. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of EdenPure Midwest Heaters products) must be commenced within one (1) year after the claim or cause of action arises. EdenPure Midwest Heaters failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. EdenPure Midwest Heaters may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a EdenPure Midwest Heaters or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
EdenPure Midwest Heaters does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, EdenPure Midwest Heaters is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, EdenPure Midwest Heaters reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to EdenPure Midwest Heaters in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless EdenPure Midwest Heaters, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Coupons/Discounts/Vouchers

No coupon can be used in junction with another coupon or discount unless otherwise stated. Each coupon can be used 1 (one) time only and is no longer valid after it's use. Coupons are non-transferable. Coupons/Vouchers are only good on the retail price of a product unless otherwise stated or permitted. Coupons are only good on new, un-opened products and do not apply to refurbished or open-box units.

Third-Party Links
In an attempt to provide increased value to our visitors, EdenPure Midwest Heaters may link to sites operated by third parties. However, even if the third party is affiliated with EdenPure Midwest Heaters, EdenPure Midwest Heaters has no control over these linked sites, all of which have separate privacy and data collection practices, independent of EdenPure Midwest Heaters. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, EdenPure Midwest Heaters seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Return Policy

SATISFACTION GUARANTEED OR MONEY BACK 30-DAY RETURN POLICY on

EdenPURE GEN4 BONUS Promotion Offer: Includes a FREE Duraflame 160,000 BTU Propane Heater.

Our goal is that you will be completely satisfied with your purchase. If you are not satisfied, you may exchange or return the product under the conditions and procedures outlined below. If you are experiencing difficulty with your product or suspect warranty work is necessary please contact our Customer Service Department at 800-550-9188.

30 Day Satisfaction Guarantee. If you return your EdenPURE for any reason, KEEP OUR FREE GIFT -- $197 in Value -- as our way of saying thank you.

We accept exchanges or returns only under the following conditions:

Return requests must be received within 30 days of purchase via our website request form at http://www.edenpuremidwest.com/returns.asp or by certified mail (see address below). Item must have been used under the terms and conditions of the manufacturer's warranty, outlined in the user manual. Product must be in the original container in new, sell-able condition. If your product is defective or you are returning it as an exchange, EdenPURE Midwest will pay for return shipping and send a replacement of the same product upon its return; additional costs for upgraded products must be made before a replacement product is shipped. Returned products must include any supporting materials and literature (remote, user's manual, attachments, etc.). If any supporting material is not returned, $40 will be deducted from the refund. If you are returning your product for a refund, you are responsible for return shipping costs, including insurance and mandatory tracking; additionally, shipping was included in the price of your original order, there will be a $145.00 shipping fee deducted from your refund. If your original shipping carton and/or packing materials are unavailable, you are required to have that item professionally packaged before shipment or pickup can be completed.

Steps to return your product:

1. Request an RMA. You may do so in one of two ways.

a. Go to http://www.edenpuremidwest.com/returns.asp to request a Return Merchandise Authorization (RMA) using our online form. This must be done within 30 days of purchase.

b. If you are unable to access the internet, you may send an RMA request via Certified mail to: EdenPure Midwest Heaters RMA Request, 47080 273rd St, Ste 1, Harrisburg SD 57032 - Items may not be delivered to this address.

2. Receive an RMA number and return instructions.

a. Exchange - If the above conditions have been met, and you have provided us with a valid email address, you will receive an email within 3 business days with an RMA and instructions for returning your product. Otherwise you will receive an instruction letter from us within 10 business days of the date we received your certified letter. The instructions will include an RMA as well as detailed shipping instructions. The product must be returned within 7 days of receiving your RMA. All instructions must be followed precisely in order for us to process your exchange.

b. Refund - If the above conditions have been met, and you have provided us with a valid email address, you will receive an email within 3 business days with an RMA and instructions for returning your product. Otherwise you will receive an instruction letter from us within 10 business days of the date we received your certified letter. The instructions will include an RMA as well as detailed shipping instructions. The product must be returned within 7 days of receiving your RMA. All instructions must be followed precisely in order for us to process your refund.

3. Place the RMA number on your box, below our company name and above our address.

4. Ship the product via a certified freight carrier (FedEx, UPS, U.S. Postal Service with Certified Mail, etc).

Retain your tracking number for future reference.  After your product is received and inspected to verify the unit meets the conditions above, we will remit to you the price minus applicable fees or a replacement/upgraded product will be sent to you.

Additional terms:

No one will be given return authorization after 30 days. Any product received without an RMA next to or on the shipping label will either be refused or kept and donated to charity. Any falsifying of information will void your return or exchange privileges. Shipping and handling charges are nonrefundable. Returns must be made via a certified freight carrier. Sorry, no returns may be made in person, including to our sales offices or shipping warehouses. Products must be returned only to an EdenPUREmidwest Returns Processing Facility as described in the instructions provided to you with RMA number. EdenPUREmidwest will not be responsible for any statements that are made or published that are inconsistent with this written policy. New GEN4 Model EdenPURE Branded product Warranty is provided by SCI Resource Partners at www.edenpureservice.com, and no warranty expressed or implied is provided by EdenPUREmidwest. Purchase of the product implies agreement with the return policy terms and conditions. If a package is returned to our warehouse as undelivered by our shipping carrier because the customer refused delivery, a 20% restocking fee will apply plus a $30 original shipping charge per package will apply.

SATISFACTION GUARANTEED OR MONEY BACK 30-DAY RETURN POLICY on

EdenPURE GEN3 BONUS Promotion Offer: Includes a FREE Duraflame 160,000 BTU Propane Heater.

Our goal is that you will be completely satisfied with your purchase. If you are not satisfied, you may exchange or return the product under the conditions and procedures outlined below. If you are experiencing difficulty with your product or suspect warranty work is necessary please contact our Customer Service Department at 800-550-9188.

30 Day Satisfaction Guarantee. If you return your (2) EdenPUREs for any reason, KEEP OUR FREE GIFT -- $197 in Value -- as our way of saying thank you.

We accept exchanges or returns only under the following conditions:

Return requests must be received within 30 days of purchase via our website request form at http://www.edenpuremidwest.com/returns.asp or by certified mail (see address below). Item must have been used under the terms and conditions of the manufacturer's warranty, outlined in the user manual. Product must be in the original container in new, sell-able condition. If your product is defective or you are returning it as an exchange, EdenPURE Midwest will pay for return shipping and send a replacement of the same product upon its return; additional costs for upgraded products must be made before a replacement product is shipped. Returned products must include any supporting materials and literature (remote, user's manual, attachments, etc.). If any supporting material is not returned, $40 will be deducted from the refund. If you are returning your product for a refund, you are responsible for return shipping costs, including insurance and mandatory tracking; additionally, shipping was included in the price of your original order, there will be a $175.00 shipping fee deducted from your refund. If your original shipping carton and/or packing materials are unavailable, you are required to have that item professionally packaged before shipment or pickup can be completed.

Steps to return your product:

1. Request an RMA. You may do so in one of two ways.

a. Go to http://www.edenpuremidwest.com/returns.asp to request a Return Merchandise Authorization (RMA) using our online form. This must be done within 30 days of purchase.

b. If you are unable to access the internet, you may send an RMA request via Certified mail to: EdenPure Midwest Heaters RMA Request, 47080 273rd St, Ste 1, Harrisburg SD 57032 - Items may not be delivered to this address.

2. Receive an RMA number and return instructions.

a. Exchange - If the above conditions have been met, and you have provided us with a valid email address, you will receive an email within 3 business days with an RMA and instructions for returning your product. Otherwise you will receive an instruction letter from us within 10 business days of the date we received your certified letter. The instructions will include an RMA as well as detailed shipping instructions. The product must be returned within 7 days of receiving your RMA. All instructions must be followed precisely in order for us to process your exchange.

b. Refund - If the above conditions have been met, and you have provided us with a valid email address, you will receive an email within 3 business days with an RMA and instructions for returning your product. Otherwise you will receive an instruction letter from us within 10 business days of the date we received your certified letter. The instructions will include an RMA as well as detailed shipping instructions. The product must be returned within 7 days of receiving your RMA. All instructions must be followed precisely in order for us to process your refund.

3. Place the RMA number on your box, below our company name and above our address.

4. Ship the product via a certified freight carrier (FedEx, UPS, U.S. Postal Service with Certified Mail, etc).

Retain your tracking number for future reference. After your product is received and inspected to verify the unit meets the conditions above, we will remit to you the price minus applicable fees or a replacement/upgraded product will be sent to you.

Additional terms:

No one will be given return authorization after 30 days. Any product received without an RMA next to or on the shipping label will either be refused or kept and donated to charity. Any falsifying of information will void your return or exchange privileges. Shipping and handling charges are nonrefundable. Returns must be made via a certified freight carrier. Sorry, no returns may be made in person, including to our sales offices or shipping warehouses. Products must be returned only to an EdenPUREmidwest Returns Processing Facility as described in the instructions provided to you with RMA number. EdenPUREmidwest will not be responsible for any statements that are made or published that are inconsistent with this written policy. New GEN4 Model EdenPURE Branded product Warranty is provided by SCI Resource Partners at www.edenpureservice.com, and no warranty expressed or implied is provided by EdenPUREmidwest. Purchase of the product implies agreement with the return policy terms and conditions. If a package is returned to our warehouse as undelivered by our shipping carrier because the customer refused delivery, a 20% restocking fee will apply plus a $30 original shipping charge per package will apply.

SATISFACTION GUARANTEED OR MONEY BACK 30-DAY RETURN POLICY on

New Heater Products.

Our goal is that you will be completely satisfied with your purchase. If you are not satisfied, you may exchange or return the product under the conditions and procedures outlined below. If you are experiencing difficulty with your product or suspect warranty work is necessary please contact our Customer Service Department at 800-550-9188.

We accept exchanges or returns only under the following conditions:

Return requests must be received within 30 days of purchase via our website request form at http://www.edenpuremidwest.com/returns.asp or by certified mail (see address below). Item must have been used under the terms and conditions of the manufacturer's warranty, outlined in the user manual. Product must be in the original container in new, sell-able condition. If your product is defective or you are returning it as an exchange, EdenPURE Midwest will pay for return shipping and send a replacement of the same product upon its return; additional costs for upgraded products must be made before a replacement product is shipped. Returned products must include any supporting materials and literature (remote, user's manual, attachments, etc.). If any supporting material is not returned, $40 will be deducted from the refund. If you are returning your product for a refund, you are responsible for return shipping costs, including insurance and mandatory tracking; additionally, if shipping was included in the price of your original order, there will be a $30 shipping fee deducted from your refund. If your original shipping carton and/or packing materials are unavailable, you are required to have that item professionally packaged before shipment or pickup can be completed.

Steps to return your product:

1. Request an RMA. You may do so in one of two ways.

a. Go to http://www.edenpuremidwest.com/returns.asp to request a Return Merchandise Authorization (RMA) using our online form. This must be done within 30 days of purchase.

b. If you are unable to access the internet, you may send an RMA request via Certified mail to: EdenPure Midwest Heaters RMA Request, 47080 273rd St, Ste 1, Harrisburg SD 57032 - Items may not be delivered to this address.

2. Receive an RMA number and return instructions.

a. Exchange - If the above conditions have been met, and you have provided us with a valid email address, you will receive an email within 3 business days with an RMA and instructions for returning your product. Otherwise you will receive an instruction letter from us within 10 business days of the date we received your certified letter. The instructions will include an RMA as well as detailed shipping instructions. The product must be returned within 7 days of receiving your RMA. All instructions must be followed precisely in order for us to process your exchange.

b. Refund - If the above conditions have been met, and you have provided us with a valid email address, you will receive an email within 3 business days with an RMA and instructions for returning your product. Otherwise you will receive an instruction letter from us within 10 business days of the date we received your certified letter. The instructions will include an RMA as well as detailed shipping instructions. The product must be returned within 7 days of receiving your RMA. All instructions must be followed precisely in order for us to process your refund.

3. Place the RMA number on your box, below our company name and above our address.

4. Ship the product via a certified freight carrier (FedEx, UPS, U.S. Postal Service with Certified Mail, etc).

Retain your tracking number for future reference.  After your product is received and inspected to verify the unit meets the conditions above, we will remit to you the price minus applicable fees or a replacement/upgraded product will be sent to you.

Additional terms:

No one will be given return authorization after 30 days. Any product received without an RMA next to or on the shipping label will either be refused or kept and donated to charity. Any falsifying of information will void your return or exchange privileges. Shipping and handling charges are nonrefundable. Returns must be made via a certified freight carrier. Sorry, no returns may be made in person, including to our sales offices or shipping warehouses. Products must be returned only to an EdenPUREmidwest Returns Processing Facility as described in the instructions provided to you with RMA number. EdenPUREmidwest will not be responsible for any statements that are made or published that are inconsistent with this written policy. New and Open Box Model EdenPURE Branded product Warranty is provided by SCI Resource Partners at www.edenpureservice.com, and no warranty expressed or implied is provided by EdenPUREmidwest. Purchase of the product implies agreement with the return policy terms and conditions. If a package is returned to our warehouse as undelivered by our shipping carrier because the customer refused delivery, a 20% restocking fee will apply plus a $30 original shipping charge. 

SATISFACTION GUARANTEED OR MONEY BACK 30-DAY RETURN POLICY on

New Air Purification or Like New Open Box and Open Box Heater Products.

Our goal is that you will be completely satisfied with your purchase. If you are not satisfied, you may exchange or return the product under the conditions and procedures outlined below. If you are experiencing difficulty with your product or suspect warranty work is necessary please contact our Customer Service Department at 800-550-9188.

We accept exchanges or returns only under the following conditions:

Return requests must be received within 30 days of purchase via our website request form at http://www.edenpuremidwest.com/returns.asp or by certified mail (see address below). Item must have been used under the terms and conditions of the manufacturer's warranty, outlined in the user manual. Product must be in the original container in new, sell-able condition. If your product is defective or you are returning it as an exchange, EdenPURE Midwest will pay for return shipping and send a replacement of the same product upon its return; additional costs for upgraded products must be made before a replacement product is shipped. Returned products must include any supporting materials and literature (remote, user's manual, attachments, etc.). If any supporting material is not returned, $40 will be deducted from the refund. If you are returning your product for a refund, you are responsible for return shipping costs, including insurance and mandatory tracking; additionally, if shipping was included in the price of your original order, there will be a $30 shipping fee deducted from your refund. If your original shipping carton and/or packing materials are unavailable, you are required to have that item professionally packaged before shipment or pickup can be completed.

Steps to return your product:

1. Request an RMA. You may do so in one of two ways.

a. Go to http://www.edenpuremidwest.com/returns.asp to request a Return Merchandise Authorization (RMA) using our online form. This must be done within 30 days of purchase.

b. If you are unable to access the internet, you may send an RMA request via Certified mail to: EdenPure Midwest Heaters RMA Request, 47080 273rd St, Ste 1, Harrisburg SD 57032 - Items may not be delivered to this address.

2. Receive an RMA number and return instructions.

a. Exchange - If the above conditions have been met, and you have provided us with a valid email address, you will receive an email within 3 business days with an RMA and instructions for returning your product. Otherwise you will receive an instruction letter from us within 10 business days of the date we received your certified letter. The instructions will include an RMA as well as detailed shipping instructions. The product must be returned within 7 days of receiving your RMA. All instructions must be followed precisely in order for us to process your exchange.

b. Refund - If the above conditions have been met, and you have provided us with a valid email address, you will receive an email within 3 business days with an RMA and instructions for returning your product. Otherwise you will receive an instruction letter from us within 10 business days of the date we received your certified letter. The instructions will include an RMA as well as detailed shipping instructions. The product must be returned within 7 days of receiving your RMA. All instructions must be followed precisely in order for us to process your refund.

3. Place the RMA number on your box, below our company name and above our address.

4. Ship the product via a certified freight carrier (FedEx, UPS, U.S. Postal Service with Certified Mail, etc).

Retain your tracking number for future reference.  After your product is received and inspected to verify the unit meets the conditions above, we will remit to you the price minus applicable fees or a replacement/upgraded product will be sent to you.

Additional terms:

No one will be given return authorization after 30 days. Any product received without an RMA next to or on the shipping label will either be refused or kept and donated to charity. Any falsifying of information will void your return or exchange privileges. Shipping and handling charges are nonrefundable. Returns must be made via a certified freight carrier. Sorry, no returns may be made in person, including to our sales offices or shipping warehouses. Products must be returned only to an EdenPUREmidwest Returns Processing Facility as described in the instructions provided to you with RMA number. EdenPUREmidwest will not be responsible for any statements that are made or published that are inconsistent with this written policy. New and Open Box Model EdenPURE Branded product Warranty is provided by SCI Resource Partners at www.edenpureservice.com, and no warranty expressed or implied is provided by EdenPUREmidwest. Purchase of the product implies agreement with the return policy terms and conditions. If a package is returned to our warehouse as undelivered by our shipping carrier because the customer refused delivery, a 20% restocking fee will apply plus a $30 original shipping charge.

SATISFACTION GUARANTEED OR MONEY BACK 14-DAY RETURN POLICY on

Refurbished Products

Our goal is that you will be completely satisfied with your purchase. If you are not satisfied, you may exchange or return the product under the conditions and procedures outlined below. If you are experiencing difficulty with your product or suspect warranty work is necessary please contact our Customer Service Department at 800-550-9188.

We accept exchanges or returns only under the following conditions:

Return requests must be received within 14 days of purchase via our website request form at http://www.edenpuremidwest.com/returns.asp or by certified mail (see address below). Item must have been used under the terms and conditions of the manufacturer's warranty, outlined in the user manual. Product must be in the original container in new, sellable condition. If your product is defective or you are returning it as an exchange, EdenPURE Midwest will pay for return shipping and send a replacement of the same product upon its return; additional costs for upgraded products must be made before a replacement product is shipped. Returned products must include any supporting materials and literature (remote, user's manual, attachments, etc.). If any supporting material is not returned, $40 will be deducted from the refund.  If you are returning your product for a refund, you are responsible for return shipping costs, including insurance and mandatory tracking; additionally, if shipping was included in the price of your original order, there will be a $30 shipping fee deducted from your refund.  If your original shipping carton and/or packing materials are unavailable, you are required to have that item professionally packaged before shipment or pickup can be completed.

Steps to return your product:

1. Request an RMA. You may do so in one of two ways.

a. Go to http://www.edenpuremidwest.com/returns.asp to request a Return Merchandise Authorization (RMA) using our online form. This must be done within 14 days of purchase.

b. If you are unable to access the internet, you may send an RMA request via Certified mail to: EdenPure Midwest Heaters RMA Request, 47080 273rd St, Ste 1, Harrisburg SD 57032 - Items may not be delivered to this address.

2. Receive an RMA number and return instructions.

a. Exchange - If the above conditions have been met, and you have provided us with a valid email address, you will receive an email within 3 business days with an RMA and instructions for returning your product. Otherwise you will receive an instruction letter from us within 10 business days of the date we received your certified letter. The instructions will include an RMA as well as detailed shipping instructions. The product must be returned within 7 days of receiving your RMA. All instructions must be followed precisely in order for us to process your exchange.

b. Refund - If the above conditions have been met, and you have provided us with a valid email address, you will receive an email within 3 business days with an RMA and instructions for returning your product. Otherwise you will receive an instruction letter from us within 10 business days of the date we received your certified letter. The instructions will include an RMA as well as detailed shipping instructions. The product must be returned within 7 days of receiving your RMA. All instructions must be followed precisely in order for us to process your refund.

3. Place the RMA number on your box, below our company name and above our address.

4. Ship the product via a certified freight carrier (FedEx, UPS, U.S. Postal Service with Certified Mail, etc).

Retain your tracking number for future reference.  After your product is received and inspected to verify the unit meets the conditions above, we will remit to you the price minus applicable fees or a replacement/upgraded product will be sent to you.

Additional terms:

No one will be given return authorization after 14 days. Any product received without an RMA next to or on the shipping label will either be refused or kept and donated to charity. Any falsifying of information will void your return or exchange privileges. Shipping and handling charges are nonrefundable. Returns must be made via a certified freight carrier. Sorry, no returns may be made in person, including to our sales offices or shipping warehouses. Products must be returned only to an EdenPUREmidwest Returns Processing Facility as described in the instructions provided to you with RMA number. EdenPUREmidwest will not be responsible for any statements that are made or published that are inconsistent with this written policy. Refurbished products with a one year service agreement will be serviced by EdenPURE Midwest. Hand held remote control devices included with some Refurbished Models are not covered under the one year service agreement. Purchase of the product implies agreement with the return policy terms and conditions. If a package is returned to our warehouse as undelivered by our shipping carrier because the customer refused delivery, a 20% restocking fee will apply plus a $30 original shipping charge.

All Sales are Final POLICY on

Buy One Get One FREE KuulAire Evaporative Cooler Promotion

Our goal is that you will be completely satisfied with your purchase. If you are experiencing difficulty with your product or suspect warranty work is necessary please contact Port-o-Cool /KuulAire Customer Service Department at 888-999-6511 for warranty work.

Additional terms: No one will be given return authorization. Any product received without an RMA next to or on the shipping label will either be refused or kept and donated to charity. Shipping and handling charges are nonrefundable. Returns must be made via a certified freight carrier. Sorry, no returns may be made in person, including to our sales offices or shipping warehouses. EdenPUREmidwest will not be responsible for any statements that are made or published that are inconsistent with this written policy. Purchase of the product implies agreement with the return policy terms and conditions. If a package is returned to our warehouse as undelivered by our shipping carrier because the customer refused delivery, a 20% restocking fee will apply plus a $60 original shipping charge.

 Thank you for purchasing from EdenPUREmidwest!

Comments? Questions?

Email: cs@edenpuremidwest.com

Toll Free: 1-800-550-9188

Or contact us via our Live-Chat located in the left-hand menu of every page.