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Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND
CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site
agree that access to and use of this site are subject to the following terms
and conditions and other applicable law. If you do not agree to these terms and
conditions, please do not use this site.
Copyright
The entire content included in this site, including but not limited to text,
graphics or code is copyrighted as a collective work under the United States
and other copyright laws, and is the property of EdenPure Midwest Heaters. The
collective work includes works that are licensed to EdenPure Midwest Heaters.
Copyright 2003, EdenPure Midwest Heaters ALL RIGHTS RESERVED. Permission is
granted to electronically copy and print hard copy portions of this site for
the sole purpose of placing an order with EdenPure Midwest Heaters or
purchasing EdenPure Midwest Heaters products. You may display and, subject to
any expressly stated restrictions or limitations relating to specific material,
download or print portions of the material from the different areas of the site
solely for your own non-commercial use, or to place an order with EdenPure
Midwest Heaters or to purchase EdenPure Midwest Heaters products. Any other
use, including but not limited to the reproduction, distribution, display or
transmission of the content of this site is strictly prohibited, unless
authorized by EdenPure Midwest Heaters. You further agree not to change or
delete any proprietary notices from materials downloaded from the site.
Trademarks
All trademarks, service marks and trade names of EdenPure Midwest Heaters used
in the site are trademarks or registered trademarks of EdenPure Midwest Heaters
Warranty Disclaimer
This site and the materials and products on this site are provided "as
is" and without warranties of any kind, whether express or implied. To the
fullest extent permissible pursuant to applicable law, EdenPure Midwest Heaters
disclaims all warranties, express or implied, including, but not limited to,
implied warranties of merchantability and fitness for a particular purpose and
non-infringement. EdenPure Midwest Heaters does not represent or warrant that
the functions contained in the site will be uninterrupted or error-free, that
the defects will be corrected, or that this site or the server that makes the
site available are free of viruses or other harmful components. EdenPure
Midwest Heaters does not make any warrantees or representations regarding the
use of the materials in this site in terms of their correctness, accuracy,
adequacy, usefulness, timeliness, reliability or otherwise. Some states do not
permit limitations or exclusions on warranties, so the above limitations may
not apply to you. This warranty statement only applies to EdenPure Midwest
Heaters and does not nullify any warranties that may be offered by the
manufacturer on products that we sell.
Limitation of Liability
EdenPure Midwest Heaters shall not be liable for any special or consequential
damages that result from the use of, or the inability to use, the materials on
this site or the performance of the products, even if EdenPure Midwest Heaters
has been advised of the possibility of such damages. Applicable law may not
allow the limitation of exclusion of liability or incidental or consequential
damages, so the above limitation or exclusion may not apply to you.
Typographical Errors
In the event that a EdenPure Midwest Heaters product is mistakenly listed at an
incorrect price, EdenPure Midwest Heaters reserves the right to refuse or
cancel any orders placed for product listed at the incorrect price. EdenPure
Midwest Heaters reserves the right to refuse or cancel any such orders whether
or not the order has been confirmed and your credit card charged. If your
credit card has already been charged for the purchase and your order is
cancelled, EdenPure Midwest Heaters shall issue a credit to your credit card
account in the amount of the incorrect price.
Term; Termination
These terms and conditions are applicable to you upon your accessing the site
and/or completing the registration or shopping process. These terms and
conditions, or any part of them, may be terminated by EdenPure Midwest Heaters
without notice at any time, for any reason. The provisions relating to
Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and
Miscellaneous, shall survive any termination.
Notice
EdenPure Midwest Heaters may deliver notice to you by means of e-mail, a
general notice on the site, or by other reliable method to the address you have
provided to EdenPure Midwest Heaters.
Miscellaneous
Your use of this site shall be governed in all respects by the laws of the
state of California, U.S.A., without regard to choice of law provisions, and
not by the 1980 U.N. Convention on contracts for the international sale of goods.
You agree that jurisdiction over and venue in any legal proceeding directly or
indirectly arising out of or relating to this site (including but not limited
to the purchase of EdenPure Midwest Heaters products) shall be in the state or
federal courts located in Los Angeles County, California. Any cause of action
or claim you may have with respect to the site (including but not limited to
the purchase of EdenPure Midwest Heaters products) must be commenced within one
(1) year after the claim or cause of action arises. EdenPure Midwest Heaters
failure to insist upon or enforce strict performance of any provision of these
terms and conditions shall not be construed as a waiver of any provision or
right. Neither the course of conduct between the parties nor trade practice
shall act to modify any of these terms and conditions. EdenPure Midwest Heaters
may assign its rights and duties under this Agreement to any party at any time
without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by
use of obscene or abusive language, is strictly forbidden. Impersonation of
others, including a EdenPure Midwest Heaters or other licensed employee, host,
or representative, as well as other members or visitors on the site is
prohibited. You may not upload to, distribute, or otherwise publish through the
site any content which is libelous, defamatory, obscene, threatening, invasive
of privacy or publicity rights, abusive, illegal, or otherwise objectionable
which may constitute or encourage a criminal offense, violate the rights of any
party or which may otherwise give rise to liability or violate any law. You may
not upload commercial content on the site or use the site to solicit others to
join or become members of any other commercial online service or other
organization.
Participation Disclaimer
EdenPure Midwest Heaters does not and cannot review all communications and
materials posted to or created by users accessing the site, and is not in any
manner responsible for the content of these communications and materials. You
acknowledge that by providing you with the ability to view and distribute
user-generated content on the site, EdenPure Midwest Heaters is merely acting
as a passive conduit for such distribution and is not undertaking any
obligation or liability relating to any contents or activities on the site.
However, EdenPure Midwest Heaters reserves the right to block or remove
communications or materials that it determines to be (a) abusive, defamatory,
or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a
copyright, trademark or; other intellectual property right of another or (d)
offensive or otherwise unacceptable to EdenPure Midwest Heaters in its sole
discretion.
Indemnification
You agree to indemnify, defend, and hold harmless EdenPure Midwest Heaters, its
officers, directors, employees, agents, licensors and suppliers (collectively
the "Service Providers") from and against all losses, expenses,
damages and costs, including reasonable attorneys' fees, resulting from any
violation of these terms and conditions or any activity related to your account
(including negligent or wrongful conduct) by you or any other person accessing
the site using your Internet account.
Third-Party Links
In an attempt to provide increased value to our visitors, EdenPure Midwest
Heaters may link to sites operated by third parties. However, even if the third
party is affiliated with EdenPure Midwest Heaters, EdenPure Midwest Heaters has
no control over these linked sites, all of which have separate privacy and data
collection practices, independent of EdenPure Midwest Heaters. These linked
sites are only for your convenience and therefore you access them at your own
risk. Nonetheless, EdenPure Midwest Heaters seeks to protect the integrity of
its web site and the links placed upon it and therefore requests any feedback
on not only its own site, but for sites it links to as well (including if a
specific link does not work).
Return Policy
SATISFACTION
GUARANTEED OR MONEY BACK 60-DAY RETURN POLICY
Our goal is that you will be completely
satisfied with your purchase. If you are not satisfied, you may return the
product under the conditions and procedures outlined below. If you are
experiencing difficulty with your product or suspect warranty work is necessary
please contact the manufacturer directly for assistance and service at www.edenpureservice.com; Troubleshooting guides and/or
service requests can be accessed at this site.
We accept returns
only under the following conditions:
Return requests must be received within
60 days of purchase via our website request form at http://www.edenpuremidwest.com/returns.asp or by
certified mail. (See details below.)
Item must have been used under the
terms and conditions of the manufacturer's warranty, outlined in the user
manual. Product must be in the original container in new, sellable condition.
Returned units that require warranty work will not be refunded. Returned
products must include any supporting materials and literature (remote, user's
manual, attachments, etc.)
Customer is responsible for return
shipping costs, including insurance and mandatory tracking.
If shipping was included in the price
of your original order, there will be a $30 return shipping fee added.
A restocking fee
may apply, as outlines below.
All products
within 2 days of purchase: 0% fee + all shipping costs
All products within 3 - 7 days of purchase: 15% fee + all shipping costs
All products within 8-21 days of purchase: 25% fee + all shipping costs
All products within 21-60 days of purchase: 45% fee + all shipping costs
Steps to return
your product:
Request an RMA. You may do so in one
of two ways.
Go to http://www.edenpuremidwest.com/returns.asp
to request a Return Merchandise Authorization (RMA) using our online
form. This must be done within 60 days of purchase.
If you are unable to
access the internet, send an RMA request via Certified mail to: EdenPure
Midwest Heaters RMA Request, 1324 S Beckham Ave, Suite 242, Tyler, TX
75701 - Heaters may not be delivered to this address.
Receive an RMA number
and return instructions.
If the above conditions have been met,
and you have provided us with your email address, you will receive an email
within 3 business days with an RMA and instructions for returning your product.
Otherwise you will receive an instruction letter from us within 7 business days
of the date we received your certified letter. The instructions will include an
RMA as well as detailed shipping instructions. The product must be returned
within 7 days of receiving your RMA. All instructions must be followed
precisely in order for us to process your refund.
Place the RMA number
above your name and address on the box (as outlines in the instructions).
Ship the product via
FedEx, UPS or U.S. Postal Service (Certified Mail).
Attach tracking information to your
copy of the receipt for you reference.
After your product is received and
inspected to verify the unit meets the conditions above, we will remit to you
the price minus applicable fees, shipping and handling costs.
Additional terms:
No one will be given return
authorization after 60 days. Any product received without an RMA next to or on
the shipping label will either be refused or kept and donated to charity. Any
falsifying of information will void your return privileges. Shipping and
handling charges are nonrefundable. Returns must be made via a certified
freight carrier. Sorry, no returns may be made in person, including to our
sales office. Products must be returned only to an EdenPUREmidwest
Returns Processing Facility as described in the instructions provided to
you with RMA number. EdenPUREmidwest will not be responsible for any statements
that are made or published that are inconsistent with this written policy.
Warranty is provided by SCI Resource Partners, and no warranty expressed or
implied is provided by EdenPUREmidwest. Purchase of the product implies
agreement with the return policy terms and conditions. If a package is returned
to our warehouse as undelivered by our shipping carrier because the customer refused
delivery, a 20% restocking fee will apply plus a $30 original shipping
charge.
