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Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Copyright The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of EdenPUREmidwest.com. The collective work includes works that are licensed to EdenPUREmidwest.com. Copyright 2003, EdenPUREmidwest.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with EdenPUREmidwest.com or purchasing EdenPUREmidwest.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with EdenPUREmidwest.com or to purchase EdenPUREmidwest.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by EdenPUREmidwest.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Trademarks All trademarks, service marks and trade names of EdenPUREmidwest.com used in the site are trademarks or registered trademarks of EdenPUREmidwest.com
Warranty Disclaimer This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, EdenPUREmidwest.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. EdenPUREmidwest.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. EdenPUREmidwest.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you. This warranty statement only applies to EdenPUREmidwest.com and does not nullify any warranties that may be offered by the manufacturer on products that we sell.
Limitation of Liability EdenPUREmidwest.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if EdenPUREmidwest.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors In the event that a EdenPUREmidwest.com product is mistakenly listed at an incorrect price, EdenPUREmidwest.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. EdenPUREmidwest.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, EdenPUREmidwest.com shall issue a credit to your credit card account in the amount of the incorrect price.
Term; Termination These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by EdenPUREmidwest.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Notice EdenPUREmidwest.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to EdenPUREmidwest.com.
Miscellaneous Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of EdenPUREmidwest.com products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of EdenPUREmidwest.com products) must be commenced within one (1) year after the claim or cause of action arises. EdenPUREmidwest.com's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. EdenPUREmidwest.com may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a EdenPUREmidwest.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Participation Disclaimer EdenPUREmidwest.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, EdenPUREmidwest.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, EdenPUREmidwest.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to EdenPUREmidwest.com in its sole discretion.
Indemnification You agree to indemnify, defend, and hold harmless EdenPUREmidwest.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Third-Party Links In an attempt to provide increased value to our visitors, EdenPUREmidwest.com may link to sites operated by third parties. However, even if the third party is affiliated with EdenPUREmidwest.com, EdenPUREmidwest.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of EdenPUREmidwest.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, EdenPUREmidwest.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Return Policy
SATISFACTION GUARANTEED OR MONEY BACK
60-DAY RETURN POLICY
Our goal is that you will be
completely satisfied with your purchase. If you are not satisfied, you may
return the product under the conditions and procedures outlined below. If you
are experiencing difficulty with your product or suspect warranty work is
necessary please contact the manufacturer directly for assistance and service
at www.edenpureservice.com; Troubleshooting guides and/or
service requests can be accessed at this site.
We accept returns only under the following conditions:
Return requests must be
received within 60 days of purchase via our website request form at http://www.edenpuremidwest.com/returns.asp
or by certified mail. (See details below.)
Item must have been used
under the terms and conditions of the manufacturer’s warranty, outlined in the
user manual. Product must be in the original container in new, sellable
condition. Returned units that require warranty work will not be refunded. Returned
products must include any supporting materials and literature (remote, user’s
manual, attachments, etc.)
Customer is responsible for
return shipping costs, including insurance and mandatory tracking.
If shipping was included in
the price of your original order, there will be a $30 return shipping fee
added.
A restocking fee may apply, as outlines below.
All
products within 2 days of purchase: 0% fee + all shipping costs
All products within 3 - 7 days of purchase: 15% fee +
all shipping costs
All products within 8-21 days of purchase: 25% fee +
all shipping costs
All products within 21-60 days of purchase: 45% fee +
all shipping costs
Steps to return your product:
Request
an RMA. You may do so in one of
two ways.
Go to http://www.edenpuremidwest.com/returns.asp
to request a Return Merchandise Authorization (RMA) using our online
form. This must be done within 60 days of purchase.
If you are unable to access the internet, send
an RMA request via Certified mail to: EdenPure Midwest Heaters RMA
Request, 1324 S Beckham Ave, Suite 242, Tyler, TX 75701 – Heaters may not
be delivered to this address.
Receive
an RMA number and return instructions.
If
the above conditions have been met, and you have provided us with your email
address, you will receive an email within 3 business days with an RMA and
instructions for returning your product. Otherwise you will receive an
instruction letter from us within 7 business days of the date we received your
certified letter. The instructions will include an RMA as well as detailed
shipping instructions. The product must be returned within 7 days of receiving
your RMA. All instructions must be followed precisely in order for us to
process your refund.
Place
the RMA number above your name and address on the box (as outlines in the
instructions).
Ship
the product via FedEx, UPS or U.S. Postal Service (Certified
Mail).
Attach
tracking information to your copy of the receipt for you reference.
After
your product is received and inspected to verify the unit meets the conditions
above, we will remit to you the price minus applicable fees, shipping and
handling costs.
Additional terms:
No one will be given return
authorization after 60 days. Any product received without an RMA next to or on
the shipping label will either be refused or kept and donated to charity. Any
falsifying of information will void your return privileges. Shipping and
handling charges are nonrefundable. Returns must be made via a certified
freight carrier. Sorry, no returns may
be made in person, including to our sales office. Products must be returned
only to an EdenPUREmidwest Returns
Processing Facility as described in the instructions provided to you with
RMA number. EdenPUREmidwest will not be responsible for any statements that are
made or published that are inconsistent with this written policy. Warranty is
provided by SCI Resource Partners, and no warranty expressed or implied is
provided by EdenPUREmidwest. Purchase of the product implies agreement with the
return policy terms and conditions. If a package is returned to our warehouse
as undelivered by our shipping carrier because the customer refused delivery, a 20% restocking fee
will apply plus a $30 original shipping charge.
